Refund policy

At Maya Henry Jewelers, we take pride in the quality of our fine jewelry and gemstone collections. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we have a clear and transparent return process to assist you.

1. Return Window

We accept returns within 30 days from the delivery date.

If more than 30 days have passed since your order was delivered, we may not be able to accept your return unless required by applicable law.

2. Eligibility for Returns

We accept returns for both defective and non-defective products, including change of mind.

To be eligible for a return, your item must be:

  • In new, unused condition and in its original packaging.
  • Returned with all tags, instructions, and inserts intact.
  • Accompanied by your receipt or proof of purchase.

3. Return Shipping & Label

For all approved returns — whether the product is defective or non-defective — we provide a free prepaid return label. You can download and print the label and ship the item back to us at no cost to you.

Do not send items back without first contacting us and receiving your return instructions and label.

4. Restocking Fees

We do not charge any restocking fee on returns.

5. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact us: Email us at support@mayahenryjewelers.us with your order number and the reason for the return. If the item is damaged or defective, please attach clear photos.
  2. Receive instructions: Our support team will review your request and send you the free return label and return instructions within 24 business hours.
  3. Ship it back: Pack the item securely in its original packaging and send it to the address provided in our instructions.

Return address: 204 12th St, Des Moines, IA 50309, United States

6. Refunds

We will notify you once we have received and inspected your return.

  • Approval: If approved, we will process your refund to your original payment method.
  • Processing time: We process approved refunds within 7 business days of receiving your returned item. Please note that your bank or card provider may take additional time to post the amount to your account.

7. Exchanges

We accept exchanges. The fastest way to exchange an item is to return it under this policy and, once the return is accepted, place a new order for the replacement item. Contact us at support@mayahenryjewelers.us and we will guide you through the process.

8. Defective, Damaged, or Incorrect Products

If your item arrives defective, damaged, or is the wrong item, please contact us as soon as possible at support@mayahenryjewelers.us with your order number and clear photos showing the issue. We will arrange a free return label and offer a replacement, exchange, or full refund.

9. Non-Returnable Items

Custom or personalized items cannot be returned unless they arrive defective or damaged. Please contact us if you have any questions about a specific item before purchasing.

10. Cancellations

You may request a cancellation before your order has shipped. Once an order has shipped, it cannot be cancelled, but you may request a return after delivery under this policy. To cancel, contact us immediately at support@mayahenryjewelers.us.

11. Statutory Consumer Rights

This policy does not limit any mandatory consumer rights you may have under applicable law.

Contact Information

  • Store name: Maya Henry Jewelers
  • Address: 204 12th St, Des Moines, IA 50309, United States
  • Email: support@mayahenryjewelers.us
  • Phone: +1 931 538 1454
  • Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT)
  • Response time: Our team responds within 24 business hours on working days.